Latest Mobile Reviews

Your mobile reviews are crucial to helping Kiwis make an informed decision on their next mobile provider so please take 60 seconds to review your current NZ mobile provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

3 Albert

16 October 2024

Be careful, they are really 2 degrees and no customer service is worse than theirs

Pros

none

Cons

they are 2 degrees

10 Christine Krul-Wildbore

11 October 2024

2degrees have been my number 1 go to for both my phone and broadband. I have been using 2degress since inception and they have been amazing and extremely helpful anytime I have needed an answer to a particular question or anything at all really. I trust 2degress and do not wish to change providers when I am always treated with respect, thoughtfulness and friendly staff.

Pros

Fabulous service

Cons

I cannot think of anything

5.8 Frank

06 October 2024

Have just switched over to Skinny. Phone keeps dropping in and out of connection. Unreliable.

Will be contacting Support to get this sorted. If unresolved, I'll have to go to another gtelco as an unreliable phone connection is unacceptable

4.8 Werner

04 October 2024

Moved my mobile to Kiwi Mobile because we have power with Kiwi Electric and I thought it is sensible to have both on one place.
What a disaster experience this was. I was more than 4hours on chat and didn't resolve to get it working. They let me down from the very beginning. I started 3 times to chat and ended up on point zero every time! So, I went back to 2degree and moved back to them and they are very helpful. The disaster didn't stop here as I got a text for moving my ...read more

Pros

Value looks great

Cons

Disaster customer service, nothing is smooth, it looks like they are all beginners.

7 Dilshan

28 September 2024

What a mistake. Moved to kiwi. They use e SIMs . And the e SIM wouldn’t show you the signal strength bars. And no one could fix it. So decided to move to another provider but kiwi mobile wouldn’t release my number. Had to go to the ombudsman and finally got number released. However they still haven’t cancelled my account and I keep following up and they keep saying it’s in progress. Big mistake to move to kiwi.

4.3 Darryn Mercer

17 September 2024

Setup process was a complete nightmare. Multiple support techs not understanding simple questions, issues with website and tools, techs telling me to do stuff I'd already done. Multiple promises broken. Endless apologies with no action. Support that answers quickly is good, but if they lie to you and don't actually fix any problems, it's useless.

Pros

The price and plans

Cons

Can't handle apartment addresses. Broken web site and tools. Incompetent Support.

8.8 Jack

06 September 2024

Actually pretty refreshing this company! Kiwi customer service team in Auckland was helpful setting up. Speed is amazing and the app is easy to change your usage per month. They are apparently using tech to shake up the industry so people get fairer prices overall. Service has been top so far so will see how it goes!

Pros

Flexible plan pricing so you only pay for what you use - Max speeds unlimited up to a certain amount that you choose.

Cons

Aimed at people who use 5-100GB per month so if you are a very low data user it probably wouldn’t suit.

1 Asel Opata

24 August 2024

Worst support I’ve ever had (and I work in telco, I’ve seen it all). 2 days after submitting an urgent issue about provisioning my number from a different network and no response at all. Not even an acknowledgement from their live chat service. 0/5

Pros

Good intro offers, app is nice

Cons

Service

2.8 patrick

14 June 2024

Terrible customer support both over the phone and through online chat. Had to go into a store to get my billing issue resolved. Removal of prepay bonus features to try get you on a plan. Used to be decent when they were Vodaphone.

Pros

They plan to partner with Starlink

Cons

Terrible phone and online customer support, deactivates your number if you haven't topped up recently enough, your credit expires if you don't use if quickly enough,

1 Rod

09 May 2024

do not go near these clowns they are completely useless , ripoff , rude, stupid , they dont understand English , reception and data speed is crap , dishonest 2 bit donkeys

Pros

nil

Cons

rude, stupid , they dont understand english , reception and data speed is crap , dishonest 2 bit

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